August 18, 2022

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Volvo’s first EV is stuck at cargo ports waiting for a software update

3 min read
Volvo’s first EV is stuck at cargo ports waiting for a software update

Volvo XC40 Recharge electrical SUVs are presently becoming held at US ports for the reason that the organization is waiting around to ship a very important application update ahead of releasing them to shoppers and dealers, The Verge has discovered.

The problem seems to be that these XC40 Recharge SUVs — which is Volvo’s 1st all-electric motor vehicle — remaining the company’s manufacturing unit without the Volvo On Phone software package activated. Volvo On Simply call is a membership company that connects Volvo autos to an owner’s smartphone, allowing for them to remotely flip the vehicle on and off, lock or unlock the doors, and access diagnostic details.

One buyer, who was supposed to choose delivery of his XC40 Recharge at the end of February, tells The Verge his dealer’s ideal guess is that his SUV may not make it out of the port in Newark, New Jersey right up until mid-April.

“[Y]our Recharge has arrived at Port Newark. However, at this time shipping and delivery of your XC40 Recharge will be delayed owing to the Volvo On Contact method not however remaining useful because of to a program situation,” reads just one email from Volvo’s corporate consumer service sent in mid-February and considered by The Verge. “We are awaiting term from Volvo Sweden on closing updates for the automobiles in the ports.”

It is unclear how many XC40 Recharge SUVs are currently caught waiting for the program fix. But shoppers on Volvo boards have shared identical messages and documented autos trapped at ports in New York, Maryland, and California. Some prospective buyers, in particular in Europe, have noted taking shipping of the car or truck, which begun rolling off Volvo’s generation line late last calendar year.

Russell Datz, Volvo’s nationwide media relations supervisor for the US market place, did not answer to specific questions about the evident hold off and application issue. “The timing of U.S. purchaser deliveries of XC40 Recharge has not altered from the authentic schedule of Q1 2021,” he wrote in an e-mail.

Just past week, Volvo issued the to start with around-the-air computer software update for existing XC40 prospects that integrated a “new base software program for the car’s key electronics units, an enhance in charging pace, and an improved driving vary,” as perfectly as an unspecified “important basic safety-similar propulsion bug deal with.” Datz declined to say whether or not this is similar to Volvo On Connect with not performing on the XC40 SUVs at present caught in ports.

“[A] new Volvo is no lengthier at its best when it leaves the factory, but keeps increasing around time as extra OTA updates are released,” the enterprise wrote in the push launch.

Volvo’s significantly from the 1st automaker to run into issues with its initial mass-marketplace electric powered car or truck, permit alone issues with application. Volkswagen’s very first mass-manufacturing EV, the ID 3, was delayed in 2020 and then eventually introduced with incomplete software package. Other automakers have operate into far additional severe challenges, like Normal Motors and Hyundai, which have not long ago been reckoning with stories of fires in the battery packs of their EVs.

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