Mediacom says software bug caused widespread internet outage

Maria J. Smith

DES MOINES, Iowa — A big number of Iowans could not get on the web Tuesday afternoon due to a prevalent Online outage. Mediacom, the world wide web supplier whose assistance went down, now thinks it is familiar with the trigger of the outage.

In a assertion, a Mediacom spokesperson reported the outage was induced by a software program bug to a big router operated by a 3rd-celebration, which left the problem “beyond Mediacom’s handle.” The situation remaining 40 p.c of its Iowa service location without the need of web at about 3 p.m. on Tuesday.

The company mentioned it has mounted program updates and rebooted its process because the outage.

A total statement from business spokesperson Phyllis Peters is offered underneath:

All of us at Mediacom regret that our broadband prospects in about 40 p.c of our Iowa support spot expert a company disruption on Tuesday afternoon.  The incident happened at a handful of minutes right before 3 pm CST on Tuesday and lasted for an hour.  For some of the similar buyers, the assistance outage re-occurred between 6 pm and 7 pm (there was no effect on movie / Television support).

The outage was caused by a beforehand unfamiliar bug in the application functioning on a big Cisco aggregation router, one thing that was beyond Mediacom’s control.  Mediacom and Cisco engineers executed many reboots and software package updates, and also added substitute devices in purchase to restore expert services to influenced clients.  This was not an electronics failure, whilst that was a suspected lead to at the early outset of the concern.  A software bug adversely impacted the routing of knowledge indicators (web visitors).

We recognize how vitally crucial it is to keep connections 24/7, and we apologize for the aggravation and disruption this prompted prospects.  Our community engineers deliver 24/7 monitoring of all features of our community, and the good news is, we also have the ability to quickly include the skills of engineering developers and companions. The speedy collaboration with our Mediacom team on Tuesday assisted to cut down the time of this interruption.  It is human character to recall the “down times” and not consider about the 99.99% of the time when there are no community interruptions.  We’re happy of Mediacom’s significant network trustworthiness rankings and the integrity of a network that powers far more Gigabit-velocity broadband end users in Iowa than any other supplier.

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