Ten Ways to Offer Better Customer Service

Maria J. Smith

Today’s savvy customers not only want excellent service, they often expect it. Customer service was the main quality focus of growth and improvement for companies in the last few decades, which is why many now expect it. Companies can lose customers over bad customer service and may retain customers who […]

Customer Plus Service Equals Profits

Maria J. Smith

Before we discuss customer service in this article, let’s first address the essential purpose of business. Admittedly, for most people the purpose of business is to make money. In fact, this assertion is validated by the renowned economist Milton Friedman, who observed that the only purpose of business was to […]

Benefits of Hiring a Good Limo Service

Maria J. Smith

Some people think limo service is for the rich only, which is a misconception. The fact of the matter is that a limo can drop you anywhere without worries. As far as reliability and budget is concerned, nothing can beat a limo. This service offers a lot of benefits. For […]

Why Use a Payroll Service?

Maria J. Smith

The owner of a small business today faces challenges unknown in earlier days. No longer is the competition from other businesses within the same geographic area. The business must now compete with the rest of the world. It is not enough to do everything yourself and dabble in a little […]

Customer Service Training is For Managers Too

Maria J. Smith

Good managers know that customer experience is the lifeblood of any successful company. It is costly to run a business that is dependent on “new” customers. It’s far more cost efficient to focus on converting customers into repeat/loyal customers through exceptional and consistent customer service. Given this, it’s no wonder […]